SALON POLICIES

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PERSONAL INFORMATION

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House of Attitudes will require some personal contact information (phone number & email address) to be kept on file. This is to ensure that we are able to contact clients in case of unexpected changes. If the service provider is ill/unable to come in or is running late, it would be important to be able to reach those affected.

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We also make efforts to provide confirmation calls/messages - that we know many clients now rely on. You are able to opt out of confirmations.

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We know that accounts are already flooded with promotional emails, newsletters and mass marketing. We have no intention of adding to this. An email account on file became necessary during the Covid reopening plans to continue to provide clients with important information.

 

At most, you could receive a confirmation email prior to your scheduled appointment and potentially an (incredibly rare) email noting a worth while sale/important salon update. Please let the salon know if you receive more than this. You may opt out of receiving any emails at any time.

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• We do not spam call/email. 

• We will not provide your contact information to anyone else.

• You will not be asked for sensitive information (ie. credit card number) by phone/email.

• For your protection, credit card information is not kept in the salon or filed in our software.

• If a remote payment is requested by the client, it can be made through e-transfer or an electronic invoice.

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Please contact us immediately if you are ever asked for personal information by a suspicious source. 

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.​DEPOSITS & CANCELLATIONS

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We ask that a minimum of 2 full business days notice is provided for cancellations/rescheduling.

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There may be a wait list of clients who would appreciate notice that an appointment has become available and it gives the stylist an opportunity to fill in their day. We appreciate as much notice as possible! Our service providers earn their income through the services provided - without revenue coming in for that slot, neither the stylist nor the salon are able to generate income for it.

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A deposit may required when booking - especially for a colour/larger service requiring a substantial amount of time. It may also be required if there has been a history of cancellations or no-shows or for new clients. This is simply to ensure that we can receive adequate notice to hopefully accommodate another client in that time slot.

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Colour service deposits range from $50-$200 depending on the amount of time booked. The deposit amount will be applied to/removed from the final service total. The deposit is not the total cost of the service that is scheduled, unless there is a history of late cancellations, in which case a pre-payment for services may be required. 

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We understand that emergencies and unplanned events pop up, deposits are 100% refundable if the cancellation/rebooking requested is a minimum of 2 business days before the scheduled appointment. If less than 2 business days notice is provided, but we are able to fill the cancellation with another guest, the deposit will be refunded. Giving the most notice possible will reduce the chances of losing a deposit. 

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If we are not provided a minimum of 2 business days notice (or if we are unable to fill the spot with less notice),

the deposit will not be refunded or transferred.​​​​

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ELECTRONICS

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House of Attitudes wishes to make each guest's visit a pleasant and comfortable one. The salon can be an unavoidably noisy environment, we would like to reduce the amount of excess noise where possible in order to provide a more relaxed atmosphere. Additionally, breaking from your service for phones calls can also take away from the amount of time needed to provide the service intended.​

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We ask that cell phones / electronic devices be on silent (or low volume) and phone calls during your service be avoided - unless necessary. ​​​

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INFANTS & UNSUPERVISED CHILDREN

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We truly adore children, because of this, we kindly ask that younger {more mobile} children that are not booked for a service do not accompany you for your service. We typically do not have staff readily available to help supervise their safety. 

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The salon is not a safe place for children when they cannot be properly supervised. There are many sharp objects, hot tools, hair colour and disinfectants - among other usual dangers. We would be devastated if a child were to get hurt on the premises.

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We also know that children love to explore and climb, especially with our hydraulic chairs and stools - which are a mix of both salon and stylist's personal property. They are neither safe for children to play on or inexpensive to replace/repair. Any damages caused to a service providers personal property may have to be billed for.

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We understand that childcare can be difficult to find and can change at a moments notice. You know your child best. If you run into the unexpected, but have quiet activities and snacks to help occupy them - and they are generally content to sit for long periods of time - of course we will accommodate the appointment the best we can with them present. This being said, if a child is unable to go to school/daycare due to being sick, please do not bring them into the salon.

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We are more than happy to accommodate parents with babes and will do our best to ensure that you are comfortable and able to feed and care for your bundle of joy! We will also make {some} effort to not be completely distracted by the cuteness and keep the baby talking to a minimum. Many of us are also parents and completely understand these challenges. ​​​​

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LATE ARRIVALS

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Please arrive on time for your appointment. Although we completely understand that falling behind happens, we typically have client's booked steadily throughout the day and we always try to do our absolute best to stay on time for everyone. Arriving late can affect another client's appointment and if this is the case, we may have to sacrifice parts of your service to be on time for others scheduled. 

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In the event that a service provider is running behind, your scheduled service will not be sacrificed what-so-ever and we will do our best to ensure you are contacted in the rare event that it is more than just a few minutes.

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We will always do everything within our power to give you the full service.​​

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CLOTHING

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Although we take every precaution when applying your colour, we ask that clients receiving a colour service understand that the colour can travel and can even get into areas that we have draped. Because of this, it is always best to wear clothing that is unlikely to cause upset if stained. We can provide you with a kimono to change into that can be worn under your cape if warmth or risk of staining is a concern.

The stylist and/or the salon cannot be held responsible for damaged clothing/property.​​​​

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REFUNDS & ADJUSTMENTS

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With our hair services we will always do our best to meet the clients needs. On occasion, hair can be uncooperative and not go as planned.

We will do everything in our power to ensure that your expectations of your hair goals are achievable and that you are happy with your result. Some looks may take several visits to achieve and will require patience and commitment. If your stylist has been unable to create a look discussed and agreed upon, they will go over every option possible to adjust the colour or cut to ensure that you're looking your best. ​

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Unfortunately, there are people who take advantage of business' to receive services and/or products for no cost and as a result, 

it is now policy that we do not issue refunds for services or for heavily used home care products. ​​

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SPECIAL SERVICES

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Wedding parties will only be reserved once the wedding commitment contract has been signed and a deposit has been received to secure the date. Our salon manager or the stylist will go over all of the details with you to ensure that your day runs smoothly and as stress free as possible! Due to our currently limited staff, we are only able to accommodate smaller wedding parties and have limited them to our clientele only. 

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Extension clients, colour corrections/changes, and sensitized hair services may require signing of a waiver prior to receiving that intended service. These services are taken seriously, and all precautions must be taken to ensure that the optimal results are achieved. The service provider will go over what the guest should expect during and after the appointment. Cost of service and continued maintenance will be discussed prior to the service. ​​

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